To Our TimTam Community:
We are closely monitoring the public health situation related to the novel strain of the COVID-19, that originated in a rural area in Wuhan, China in December. Symptoms of the virus may appear 2 to 14 days after exposure, which is a relatively long incubation period compared to last public health scare, the SAR’s virus. This long incubation period allows infected people with no symptoms to spread the virus to others without even knowing.
**What is China doing to prevent it from spreading?
**The Chinese government has placed strict travel bans on the public as well as factory restrictions which has delayed businesses to return from Chinese New Year by 2-3 weeks. Strict mandates remain in place from the government that no business can resume operating production without full medical confirmation that all employees are uninfected.
Through ongoing cooperation and consultation with public health experts and government authorities, we are working to facilitate the re-opening of our factories.
**Can it be transmitted from humans to products?
**The simple answer is NO. The virus mainly spreads from person to person who were in very close personal contact via respiratory droplets. If by some very slim chance a droplet were to get on a product surface it won’t survive long. Additionally, our products will be shipped over a period of days or weeks though varying temperatures, where the virus will also be unable to survive.
We have seen users on social media boycott Chinese packages and/or products in fear that the virus could be transmitted via contact with products imported from China. This theory is simply not supported by any previous occurrence in history, nor any authority on the COVID19 virus.
The World Health Organization has stated that people receiving packages from China won’t be at risk of getting infected. Experts such as Elizabeth McGraw, director of the Center for Infectious Disease Dynamics at Pennsylvania State University has further clarified this saying, “There is no evidence from any previous outbreak that anyone has ever gotten infected from a package; it is highly unlikely that the virus could survive for multiple days outside or inside a box.”
In short, there is no known threat of any virus being transmitted from products shipped from China to the US.
**Are your factories in the high-risk area?
**We do not have factories in high risk areas of China nor have any of our supply partner employees been diagnosed with COVD19.
**What are you doing to keep clear of the virus?
**We want to assure you that the welfare of our employees and our consumers is our highest priority. In keeping with this, we have been closely monitoring the current public health challenges linked to the virus and we are applying all recommended health and hygiene practices to all aspects of our operations. Our goal is to protect the well-being of our employees and supply partners in China, while making sure we safely ramp production up to recover from delays in production schedules.
Precautions advised by CDC that are being implemented in all of our factories:
- Complete lockdown of our employees being able to travel to impacted areas. In order to work with us, they are only authorized to travel from work and to their respective home.
- Washing of hands with soap and water for at least 20 seconds.
- Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid touching face with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when sick.
- Cover cough or sneeze with a tissue, then throw the tissue in the trash.
**Our Final Thoughts.
**We recognize that the situation is rapidly evolving. Our company is monitoring all new CDC (Centers for Disease Control) recommendations and guides daily.
Demands for TimTam products continue to explode and we appreciate those making choices to buy TimTam products. We truly appreciate the continued patience from our customers while we work through all of these incredibly difficult challenges related to this global health concern.
The world faces many challenges related to COVID-19 and you have our commitment that TimTam will take every possible precaution to prevent the spread of COVID-19 and to protect its employees and consumers from harm.
Our thoughts and prayers are with all those affected and suffering from the COVID-19 virus.