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Privacy Policy of timtam.tech This Website collects some Personal Data from its Users.
Personal Data collected for the following purposes and using the following services: Access to third-party accounts Facebook account access Permissions: About Me, Access Friend Lists, Contact email, Current City, Email and Interests
Stripe account access Personal Data: various types of Data as specified in the privacy policy of the service
Advertising Bing Ads and Google AdSense Personal Data: Cookies and Usage Data
Facebook Audience Network Personal Data: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data
Kiip Personal Data: email address and Usage Data
Analytics Facebook Ads conversion tracking, Google AdWords conversion tracking, Google Analytics, Google Analytics with anonymized IP, Nielsen Audience Measurement, Quantcast Measure and Twitter Ads conversion tracking Personal Data: Cookies and Usage Data
TestFlight Personal Data: Cookies, email address and Usage Data
Commercial affiliation Amazon Affiliation, eBay Partner Network and ShareAsale Personal Data: Cookies and Usage Data
Contacting the User Contact form Personal Data: address, city, company name, country, email address, first name, last name, phone number, province, state and various types of Data
Mailing list or newsletter Personal Data: Cookies, email address, first name, last name, profession and Usage Data
Phone contact Personal Data: phone number
Content performance and features testing (A/B testing) Google Website Optimizer, Optimizely and Visual Website Optimizer Personal Data: Cookies and Usage Data
Displaying content from external platforms Google Fonts Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service
Google Maps widget, Instagram widget, Vimeo video and Wistia widget Personal Data: Cookies and Usage Data
Handling payments Amazon Payments, Android Pay, Apple Pay, Klarna, PayPal and Stripe Personal Data: various types of Data as specified in the privacy policy of the service
Infrastructure monitoring Pingdom Personal Data: Cookies and Usage Data
Interaction with external social networks and platforms PayPal button and widgets Personal Data: Cookies and Usage Data
Managing contacts and sending messages MailChimp Personal Data: Cookies, email address, first name, last name and Usage Data
Twilio Personal Data: phone number
Managing landing and invitation pages Mailchimp Landing Page Personal Data: Cookies, email address, first name, last name, profession and Usage Data
Registration and authentication Auth0 Personal Data: Cookies, email address, first name, last name, password, picture and various types of Data as specified in the privacy policy of the service
Bitly OAuth, Facebook Authentication, Log In with PayPal and Stripe OAuth Personal Data: various types of Data as specified in the privacy policy of the service
Direct registration Personal Data: address, billing address, city, company name, country, email address, first name, house number, last name, password, phone number, province, shipping address, state, Tax ID, username and website
Remarketing and behavioral targeting AdWords Remarketing, Facebook Remarketing, LinkedIn Website Retargeting, Remarketing through Google Analytics for Display Advertising and Twitter Remarketing Personal Data: Cookies and Usage Data
Facebook Custom Audience and Twitter Tailored Audiences Personal Data: Cookies and email address
User database management Pipedrive Personal Data: various types of Data as specified in the privacy policy of the service
Contact information Owner and Data Controller TT Therapeutics UK LTD, 9119 Highway 6 South Suite 230 Box 186, Missouri City, TX 77459
Owner contact email: support@timtam.tech
Full policy details are available at https://timtam.tech/pages/privacy-policy

Privacy Policy

RETURN POLICY
Unfortunately, we do not accept returns due to the high shipping costs and the nature of our products, which come into contact with the body. However, if you are unhappy with your order for any reason, please reach out to us at support@timtamperformance.com.
We take great pride in our products and will do everything we can to make it right. If you purchased from Amazon or another seller, please contact them directly regarding their return policy. Please note that all supplement sales are final.
To reach us, please email support@timtamperformance.com with the following information:
<ul>
<li>Your order number</li>
<li>Contact us within the first 30 days of your purchase</li>
<li>For subscriptions, you can manage them directly through the <a href="https://shop.timtamperformance.com/tools/recurring/get-subscription-access?passwordless=true">Recharge portal.</a>&nbsp;</li>
</ul>
PRE-ORDERS
<meta charset="UTF-8">Occasionally, we offer out-of-stock products for pre-order at a discounted price. These orders will automatically ship once the items are back in stock. By placing a pre-order, you acknowledge and agree to make full payment in advance. If a product is discontinued, we will issue a full refund of your order. 
We prioritize transparency and fairness in all our transactions. To maintain the integrity of our business and protect against fraudulent activities, we have established the following policy regarding pre-orders and returns:
<ul>
<li>
Full Payment on Pre-Orders: We require full payment for all pre-orders. This policy ensures that we can efficiently manage inventory and fulfill orders in a timely manner.
</li>
<li>
Fraud Prevention: We reserve the right to address any unsupported claims regarding returns or chargebacks. This includes communicating our policy to our merchant services and credit card companies as necessary.
</li>
<li>
Protection of Business Practices: Our commitment to combating fraud helps protect our business and maintain a positive social rating. We take these measures seriously to ensure a fair shopping experience for all our customers.
</li>
</ul>
 
WARRANTY POLICY
TT Performance offers a 365-day warranty on products purchased from timtamperformance.com and our official Amazon store. If you bought your item from a different seller, please contact them directly for warranty support. To check if your item is eligible for an extended warranty, email us at <a rel="noopener">support@timtamperformance.com</a>
Return Authorization Required To initiate a warranty claim, please email us at <a rel="noopener">support@timtam.tech</a>.
Eligibility Requirements:
<ul>
<li>Your item must be within the first 365 days of purchase.</li>
<li>You are responsible for the cost of shipping the return back to us.</li>
</ul>
<h3>Steps to Take</h3>
<ol>
<li>Request a Return Authorization: Email us at <a rel="noopener">support@timtamperformance.com</a>.</li>
<li>Provide Your Order Number: Include this in your email.</li>
<li>Return All Components: The item must be returned with all originally shipped components and accessories.</li>
<li>Include All Documents: Ensure all documents and accessories that came with the item are included in the package.</li>
<li>Shipping Costs: Please note that you are responsible for the shipping costs to return the item.&nbsp;</li>
</ol>
<h3> </h3>
<h3>Warranty Disclaimer</h3>
This product is provided "as is" without any guarantees or warranties, except as outlined here. Our company disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement of third-party rights. Use of the product is at the user’s own risk.
<h3>What Does This Warranty Cover?</h3>
<ul>
<li>Defects in materials within the first 365 days.</li>
<li>Defects in workmanship under normal use within the first 365 days.</li>
</ul>
<h3>What Will We Do to Correct Problems?</h3>
If a defect is found within the first 365 days, the company will replace the product at no cost to the original purchaser, including return shipping.
<h3>How Long Does Coverage Last?</h3>
This warranty lasts for 365 days from the date of purchase.
<h3>What Does This Warranty Not Cover?</h3>
<ul>
<li>Damage resulting from negligence or misuse.</li>
<li>Damage due to unauthorized modifications of the product.</li>
<li>Damage caused by natural disasters.</li>
<li>Theft or loss of the product.</li>
</ul>

Refund Policy

Please note the following regarding our shipping process:
<ol>
<li>
Inventory Availability: Products will ship as soon as inventory is available. If an item is currently out of stock, we will process and ship your order once the item is back in stock.
</li>
<li>
Estimated Shipping Times: Once your order is shipped, you will receive a confirmation email with tracking information. Please allow for additional processing time if the product is on pre-order or backordered.
</li>
<li>
Shipping Costs: Shipping costs will be calculated at checkout based on your location and the selected shipping method.
</li>
<li>
Customer Communication: We will keep you informed about the status of your order, including any updates regarding inventory availability.
</li>
</ol>

Shipping Policy

TERMS OF SERVICE
-----
OVERVIEW
This website is operated by Performance Partnership LLC. Throughout the site, the terms “we”, “us” and “our” refer to TimTam. TimTam offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TimTam - The World's Best Handheld Massager, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless TimTam and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Texas USA 77459.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@timtamperformance.com
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Terms of Service

TimTam - Modern Recovery For All

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Gels

Upsell - Tape

Upsell - Lacrosse Ball

This 120mL gliding gel is packaged in a premium bottle and can be used for treatment under a variety of scenarios where a smoothing/gliding effect is desired. It is recommended that our gels are used in conjunction with both our Power Massager Series as well as our Push Series of hand tools. Apply a quarter-sized amount to the affected area and massage until the gel is fully absorbed into the skin. The gel can be used topically multiple times per day. Wash hands immediately after use. Key benefits include: Moisturizes damaged skin Lubricates skin for easier use with recovery tools. Please follow directions on bottle. Ingredients: Lavender Oil, Aloe Vera, Vitamin E, Carbomer, Triethanolamine, Alcohol, Purified Water, Silicone Oil

Gliding Therapy Gel

Default Title

This 120mL cooling gel is packaged in a premium bottle and can be used for treatment under a variety of scenarios where a cooling effect is desired. It is recommended that our gels are used in conjunction with both our Power Massager Series as well as our Push Series of hand tools. Apply a quarter-sized amount to the affected area and massage until the gel is fully absorbed into the skin. The cooling gel can be used topically multiple times per day. Wash hands immediately after use.Key benefits include: Moisturizes damaged skin Cools & soothes Please follow directions on bottle. Ingredients: Menthol, Carbomer, Lemon Oil, Triethanolamine, Acid Blue, Alcohol, Purified Water

Cooling Therapy Gel

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